Bank of Cyprus rolls out DANAI, first AI assistant in Cypriot banking
Customers can now query everyday banking matters in Greek or English through the mobile app, around the clock. The tool was built with digital engineering firm Avenga.
Bank of Cyprus customers can now put everyday banking questions to an AI assistant called DANAI, reachable straight from the home screen of the lender's mobile app. As Cyprus Mail reports, the tool replies in Greek and English and is available every day at all hours.
The assistant was created together with Avenga, a digital engineering and consulting firm focused on artificial intelligence, and the bank plans to keep refining it as customer habits evolve. According to the lender, the rollout is a first for the Cypriot market and an early move into agentic AI — systems able to handle tasks with some autonomy.
“With DANAI, we are becoming the first bank in Cyprus to offer an AI banking assistant to our customers, putting artificial intelligence to practical use in everyday banking services,” said George Koushis, the Bank of Cyprus’ chief technology and operations officer.
What it means for residents
For most people the change is a convenience rather than an obligation: routine questions about accounts and services can be settled inside the app instead of through a branch visit or a phone queue. The catch is that the answers are automated, so anything involving money movements or disputed charges still deserves a human check.
- Update the app to see whether DANAI appears on your home screen; older versions may not show it.
- Keep sensitive details to yourself — never share passwords or one-time codes in a chat, even one inside your bank's app.
- Verify before acting on any answer about fees, limits or payments, and confirm with staff when the stakes are high.
This text is written from the source article and is not a translation of it.
